Skip to main content
Cluesolvers Privacy Policy

This privacy notice discloses the privacy practices operated by Uncorked Experiences Ltd., based in Canmore, Alberta, with regards to its App products for Cluesolvers, Mystery Towns, Canmore Uncorked, and Uncorked Festivals. This privacy notice applies solely to information collected by Uncorked Experiences Ltd. through these channels.

Information Collection, Use, and Sharing
  • Uncorked Experiences Ltd. is the sole owner of the information collected through its sites and its App. Uncorked Experiences Ltd. only has access to and/or collects information given to it voluntarily via email, booking form, login screen or other direct contact from its clients. Uncorked Experiences Ltd. will not sell or rent this information to anyone.
  • Credit card details or other financial information is not collected directly by Uncorked Experiences Ltd. and is instead collected through a 3rd-party payment gateway governed by its own privacy policy detailed here.
  • Uncorked Experiences Ltd. will use client information ONLY to respond to enquiries regarding reasons it is contacted by its clients, or to provide occasional information regarding its products where the client has signed up knowingly and by providing consent. Uncorked Experiences Ltd. will not share your information with any third party outside of its organization, other than as necessary to fulfill a reservation request, e.g. to ship an order.
  • Where a client has knowingly agreed to receive marketing information, Uncorked Experiences Ltd. may contact them via email in the future to advise about specials, new products or services, or changes to this privacy policy.
  • No client information is stored within Uncorked Experiences Ltd.’s App products save that which is required for validation of product, which is then deleted once an experience has been successfully concluded.
  Client Access to and Control Over Information
   • Clients may opt out of any future contact from Uncorked Experiences Ltd. at any time. Clients can do the following at any time by contacting Uncorked Experiences Ltd. via the contact details on its website:
  o See what data is held about them, if any.
  o Change/correct any data we have about them.
  o Have us delete any data we have about them.
  o Express any concern they have about our use of their data.
Uncorked Experiences Ltd. takes precautions to protect client information. When a client submits information via the website or App, their information is protected both online and offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
  If a client feels that Uncorked Experiences Ltd. is not abiding by this privacy policy, they are invited to to contact Uncorked Experiences Ltd. immediately via telephone at 833 609 0989 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.